Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Amazon Connect Health can tackle high-volume administrative tasks such as clinical documentation, medical coding and ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

AWS Launches Amazon Connect Health for AI-Powered Healthcare Administration Your email has been sent Amazon is pushing deeper into healthcare AI with a new platform aimed at scheduling, documentation, ...

LAS VEGAS--(BUSINESS WIRE)--Deepgram, the world’s most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) ...