Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Experienced HR professionals know that navigating company transitions smoothly is an important and common element of their job. An organization's ability to navigate change effectively is crucial for ...

Forbes contributors publish independent expert analyses and insights. Caroline Castrillon covers career, entrepreneurship and women at work. For the first time ever, organizations are employing a ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Health care organizations are grappling with long-term staffing shortages, increased demand for services with sicker and more elderly patients filling beds, and an unclear financial outlook for the ...

Workhuman’s chief human experience officer maintains that “best” implies there’s only one solution or set of solutions to a problem, and that those solutions should remain unchallenged. But the term ...