Avaya this week launched a host of IP-based contact center products aimed at companies looking to converge voice and data in large or small telephone customer service operations. Avaya’s Call Center 3 ...

Voice over Internet protocol (VoIP) has recently become more common in corporations large and small. By combining separate voice and data transmissions onto the same line, this new communications ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

Level 3 Communications has expanded its suite of voice over IP offerings with a new toll-free calling service designed to help call center operators, service providers and others reduce their monthly ...

VoIP technology is gaining ground in financial and other service industries as a cost-effective means of provisioning additional, enhanced services unsupported by traditional circuit-switched ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Avaya Inc. today is announcing a new subscription-based monthly voice-over-IP (VoIP) service for medium and large businesses that allows them to avoid complicated equipment installations. The ...

Companies thinking about investing in voice over Internet Protocol (VoIP) frequently cite the cost savings reaped from the elimination of long-distance tolls as the only primary benefit of the ...

eWeek Labs recently got an earful of voice over IP. Working with VOIP equipment from industry leaders Avaya Inc. and Nortel Networks Ltd., we discerned the strategic decisions IT managers can make now ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...