Witness Systems is adding customer feedback software to its Impact 360 Workforce Optimization suite. The addition comes after the Roswell, Georgia company acquired the Mountain View, California-based ...

Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

PORTLAND, Ore. & AUCKLAND, New Zealand--(BUSINESS WIRE)--AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based ...

TAMPERE, FINLAND and DELRAY BEACH, Fla., June 8, 2023 — HappyOrNot (www.happy-or-not.com), the leading provider of customer feedback solutions announces the launch of its “Managed Service” package.

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

Private-equity firm KKR & Co. Wednesday made a majority investment in Alchemer LLC, a software provider that helps companies collect and analyze customer sentiment data. Terms of the deal weren’t ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Opinions expressed by Entrepreneur contributors are their own. Whether your company is a global brand with millions of fans or a tiny startup with a handful of customers, one thing remains true: Great ...

Opinions expressed by Entrepreneur contributors are their own. A common word of advice for entrepreneurs is to build what they personally want, but this can prove to be a path to failure. After all, ...