A vendor who understands emotions and knows how to manage them while still upholding professional standards can enhance communication, build trust and foster stronger connections with clients.

Many businesses fall victim to arcane process and methods just because that’s how those before have always done it. I’m hear to say, “Stop doing what doesn’t work for your client.” Particularly when ...

We covered management-level communication in our previous article on the engineering vendor partnership model, but equally important is the communication to the joint team in general. Even the most ...

With the continued evolution of capital markets, market consolidation is the commonplace order. Smaller technology vendors are being acquired by larger vendors at an alarming rate. The latter are also ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. In a recent report, analyst Ray ...

You’ll never hear a decent, self-respecting consultant or agency readily admit that higher education clients can be uniquely challenging. The best agencies tell you that bad clients don’t ruin the ...