Let’s say your job is to create a product–and your objective is to get customers to buy your product. Naturally, you’d want to learn everything you can about customers so that you fully understand ...

“The single biggest problem in communication is the illusion it has taken place.” So wrote George Bernard Shaw, one of the history’s greatest communicators. It is estimated that during his long life ...

When you’re hiring someone for a job, you look at a resume, cover letter, references, professional achievements–anything that can help prove why this person is qualified and would be an asset to your ...

What’s your communication style? You have a particular style of communicating, of course, but do you know what it is, including its strengths and weaknesses, and how it compares to the styles of ...