In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Opinions expressed by Entrepreneur contributors are their own. Customer automation has drummed up a bad reputation in recent years, mostly due to those infuriating touch-phone options that are an ...

As companies accelerate towards implementing AI, Salesforce's Param Kahlon shares some examples of companies who have benefited from automation while prioritizing customers. Companies today face a ...