Wendy has over 20 years’ experience in marketing and operations. Currently she is the head of marketing at Service CU. Customer experience (CX) can be a transformational growth driver for your company ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable business impact matter most. A couple of years ago I wrote that the CX ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Get the latest federal technology news delivered to your inbox. President Joe Biden’s recent executive order on customer experience challenges agencies to do more for the American consumer. This has ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

Greg Kihlström advises on Customer Experience and Digital Transformation, hosts The Agile World Podcast and is a best-selling author. Any leader knows that labor costs, including payroll and ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working ...

Opinions expressed by Entrepreneur contributors are their own. As leaders in designing and rolling out customer experience (CX) programs, one of the often overlooked areas is what your customers say ...

TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience management firm, has announced a new customer experience management program with Ito-Yokado Co., Ltd., one of the ...