According to ACSI data, customers are less pleased with their in-store experiences for factors such as store layout, staff courtesy and checkout speed." ...

Step aside Publix and Costco, there’s a new favorite grocery store in town - The winner was crowned by new data from the ...

The top two U.S. supermarkets are followed by H-E-B in third place, Sam’s Club, and ALDI. 19 retailers were considered for ...

Rounding out the top 10 nationwide are No. 4 Sam’s Club (Walmart), No. 5 Aldi, No. 6 Costco, No. 7 Whole Foods (Amazon), No.

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

There’s good news and bad news when it comes to Kroger's spot in a national supermarket customer satisfaction ranking.

Trader Joe's now operates over 600 stores and its formula is simple: limited selection, private-label products, and everyday ...

In the supermarket category, Trader Joe’s climbed 2% to score 86, unseating Publix (who remains unchanged at 84) for the top ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...