Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

When to use paper checklists, versus digital checklists, depends on circumstances, and the people involved in a task. For example, when multiple people collaborate in processing a job, task, or ...