9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
The Daily Dot

‘Customer service, not therapist.’

A customer service worker has gone viral on TikTok after sharing a PSA for customers who go into heavy detail about their issues. In a video with over 233,000 views, TikTok user Lynese (@ssharkkbait), ...

AI in Customer Service Is Eroding Trust — Here’s What You Need to Know Before It Derails Your Business

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...
Forbes

Do You Think The Government Provides Great Customer Service?

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...
Forbes

Is The Customer Always Right?

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.
CMS Wire

Silos Sink Your Customer Satisfaction. Here's What to Do

The most recent Forrester Customer Experience Index is creating a lot of buzz in customer experience (CX) circles — but for all the wrong reasons. Despite companies’ increased investment in CX ...