As I mentioned in my previous post, "AI in Your Contact Center: Understanding the Basics," the use of natural language processing (NLP) to conduct a conversation with a customer is far and away the ...

Companies like Mastercard are implementing AI strategies that are transforming how customer experience is done. Join this VB Live event for insights on why AI is essential for fintech companies, plus ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

Forbes contributors publish independent expert analyses and insights. Making wealth creation easy, accessible and transparent. Natural language processing (NLP) is a subset of artificial intelligence ...