As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

Technological advancements are reshaping the world of sales. Innovative technologies, for example, such as generative AI or large language models, voice-to-text, the metaverse, etc., are helping sales ...

Forbes contributors publish independent expert analyses and insights. I write about leadership and performance management. Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who ...

In the competitive landscape of plumbing contracting firms, customer focus plays a pivotal role in determining the success and longevity of a business. The plumbing industry demands more than just ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest otherwise. Poor service, slow response times, and lack of transparency push people ...

Marketing "is the whole business seen...from the customer's point of view," the legendary management consultant Peter Drucker wrote in his The Practice of Management. Drucker also noted that profit is ...

GOTHENBURG, Sweden — Leaders from Volvo Trucks said they’re taking a customer-focused approach to achieving corporate goals for reduction of carbon emissions, including drilling down on fleets’ ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Manroland Inc. is excited to announce key expansions to its U.S. sales team, reinforcing its commitment to delivering exceptional service and support to customers nationwide. Three accomplished ...

Verizon Communications Inc. VZ recently announced the launch of cutting-edge AI-powered features that will transform the customer experience. Verizon Customer Champion is a standout personalized ...