In Rewired, authors Eric LaMarre, Kate Smaje, and Rodney Zemmel tell the following story about a McKinsey & Company client: A large global credit card issuer had 200 different digital applications for ...

According to the 2023 THE Journal Digital Transformation Survey, nearly two-thirds of respondents said they have not yet begun to implement their strategies or roll out technologies as part of their ...

In the 2022 Digital-First Customer Experience Report, NICE asked consumers and senior decision-makers what they believe is working in digital-first customer journeys. Unsurprisingly, the report ...

Experts at CandF.com say that embarking on a digital transformation journey requires a clear understanding of your organization’s objectives. The first step is to conduct a thorough analysis of your ...

Zapier reports that digital transformation reimagines business operations using technology, focusing on customer needs and cross-team collaboration.

Opinions expressed by Entrepreneur contributors are their own. Businesses across every industry strive to keep pace with the rapid evolution of digital transformation, recognizing the importance of ...

The IT industry likes to talk about the idea of end-to-end service. It absolutely makes sense to figure out what impact a particular bottleneck is having on users of an IT system. With digitisation, ...

At a time when customers want convenience and access to services on demand, many businesses are having to rethink their go-to-market strategies, especially in the tech sector. Traditional models of ...

In theory, it's easy to say that every organization, no matter the size or industry, should be exploring AI. But in reality, what does exploration of this emerging technology really mean? How does an ...