Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

We rely on search engines to find information every day, but what if there was a better way? Instead of manually gathering ...

From the more generalized 24/7 virtual receptionist capabilities, ZVA for Healthcare will deliver AI agent templates, custom medical dictionaries, and electronic health record integrations to help ...

The world as we know it is on the brink of a revolutionary shift driven by the rise of AI agents—intelligent, self-operating digital entities capable of performing complex tasks autonomously. These ...

In the evolving landscape of AI, enterprises face the challenge of integrating modern solutions with legacy systems that often lack the necessary application programming interfaces (APIs) for seamless ...

We recently compiled a list of the 10 AI News Updates Making Headlines Right Now. In this article, we are going to take a look at where Salesforce, Inc. (NYSE:CRM) stands against the other AI stocks ...