As technology has changed, customer service has changed too. We’ve moved from in-store and phone support to email and even social media assistance for customers. Live chat support is the newest trend ...

Google has announced a series of major upgrades for its messaging service Chat, which has long been one of the weakest elements of its productivity and collaboration suite. The headline changes ...

Google will soon be integrating Meet and Chat more tightly to ensure more seamless communication, helping those who may not be able to make every call. Messages, feedback, links and other shared ...