Customer service is the support offered to customers both before and after they buy and use your products or services. It’s all about the experience customers have and maintaining your brand's promise ...

Customer data is the lifeblood of modern business. It can help enterprises gain critical insights by breaking down silos — whether they are isolating your data by people, geography, brand or anything ...

Fair conduct—treating customers fairly, ethically and consistently—is not revolutionary. Businesses have always been expected to do right by their customers. But what’s different today? The stakes are ...

Success in today’s financial services sector is built on delivering a perfect customer experience (CX) – and the modern customer demands seamless, instant, and personalised financial services, from an ...

The Subscription Economy has disrupted the way organizations manage their relationships with their customers. In order to minimize churn and maximize growth, a framework is needed to operationalize ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. This article is more than 7 years old. As retailers maneuver to ...

In McKinsey’s survey findings released earlier this year, only 1% of leaders believed that their company’s AI integration was “mature”, with the technology woven into workflows and delivering ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...