Hewlett-Packard's revised service desk product strategy represents a "major decision point" for many customers in the Asia-Pacific region, according to an analyst. HP's software business group on ...

Not long ago, HP announced that it intended to acquire Peregrine Systems – news that took many by surprise and caused some jitters about how the integration of Peregrine may deflect HP from other ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...