Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

Joey Brown is an interview reporter, editor, and lifelong gamer with experience in nearly every genre from space sims and MMORPGs to metroidvanias and city builders. He has sat down with industry ...

Forbes contributors publish independent expert analyses and insights. Benjamin Wolff covers leadership insights from the world of the arts. Are robots coming for us and our work? The dystopian answer ...