InvGate Service Desk is a feature-rich, ITSM-level help desk solution that offers top-notch workflow capabilities and easily customizable SLA rules. InvGate Service Desk is a help desk tool that ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

SolarWinds, a provider of IT management software, has introduced SolarWinds Service Desk, an IT service management (ITSM) service desk solution for IT professionals. Through the acquisition of ITSM ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. InvGate Service Desk is a feature-rich, ITSM-level help ...