Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

As AI scales across IT services, removing human judgement risks brittle systems, rising costs, and eroding customer trust.

How the return to "high-tech, high-touch" philosophy promises a win-win-win future for the pharmacy industry. Central to this vision is the recognition of the indispensable role played by trusted ...