No matter what the nature of your business, providing excellent customer service is key to your success. However, it is not enough to provide stellar service to your outside clients and customers.

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. Paradoxically, adopting digital transformation solutions meant streamlining ...

Although much focus is placed on providing quality customer service, it's important for small business owners to develop ways to improve their internal customer relations. Internal customer relations ...

MINNEAPOLIS--(BUSINESS WIRE)--To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

Creating an internal customer service culture for a fleet department at times can be, well, a challenge. “I wish I could say it’s an easy task,” says Chad Burdick, CEM, Equipment Manager for ...

Last week's note on customer service brought some great feedback from readers. The owner of one local retailer said she and other leaders at the company talk daily about matching up back-end and front ...