Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Agents are poised to be the next big thing in AI. Generally speaking, they’re ...

A new Google white paper, titled "Agents", imagines a future where AI takes on a more active and independent role in business. Published without much fanfare in September, the 42-page document is now ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Onboarding a new cohort of employees used to demand a huge investment: continual ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...