For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

This is a preview. Log in through your library . Abstract This exploratory study investigated the help-seeking preferences of library users at two large urban universities in Toronto. Reference desk ...

Our new report takes a close look not only at how Americans are using public libraries, but also what sort of services and programming they think libraries should offer — and what they say they would ...