Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

As a staff writer for Forbes Advisor, SMB, Kristy helps small business owners find the tools they need to keep their businesses running. She uses the experience of managing her own writing and editing ...

In the rapidly evolving remote work landscape, companies face the critical challenge of monitoring employee productivity without crossing ethical boundaries. Here are some of the ways leaders are ...

The monitoring of employee bathroom breaks, once considered beyond the scope of workplace oversight, has emerged as a contentious practice in modern business operations. This shift reflects broader ...

RAILWAY AGE AUGUST 2022 ISSUE: Artificial Intelligence, supported by continuous communications, is rapidly turning “fix it before it fails” into the industry’s mantra. When railroads, either in-house ...

Przemek Szleter is the founder and CEO of DAC.digital, with over 16 years of professional experience as a business & IT executive. Efficient environmental monitoring can contribute to more ...

Application performance monitoring tools offer increased visibility. Compare the best APM tools to find the right one for your business. Meeting user experience demands across software development ...

What does response time mean? The response time of a screen is the average time it takes for a pixel to change from one color to another. In an ideal world, a pixel would change color the instant it ...

Police academy cadets have been assigned to enforce parking in metered and timed spots in downtown Lima while the city looks to hire two part-time parking enforcement officers. LIMA — The Lima Police ...