Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Any time an organization looks to make changes using process improvement methodologies, it often meets heavy internal resistance from the “doers.” These individuals are responsible for instituting ...

According to a recent study by KPMG, approximately 93% of all U.S. multinational organizations are undergoing some level of transformation in their business models—ranging from adjusting business ...

Health care organization leaders are working hard to create, update and continuously improve on their processes to align with the Triple Aim initiative (see Figure 1. Triple Aim Model). Their top ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

In today’s fast-paced world, innovation and growth are key to business success for startups and maturing companies alike. “Processes underpin business capabilities, and capabilities underpin strategy ...

Digital transformation is a necessity for many businesses. But so many of these efforts fail due to a lack of change management. Companies of all types and sizes are investing heavily in the ...