Implementing a quality model in a business organization typically involves planning, change management and training. Leaders usually derive their models from their mission, values and strategic goals.

In the increasingly quality-driven and value-based world of healthcare, the importance of efficient and effective work processes cannot be overstated. A healthcare organization that runs like a ...

When you first read “shift left, stretch right,” you might think these directions sound a lot like I’m suggesting yoga stretches. While this instruction might also be useful in that setting, the ...