Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

How to Measure Indirect Customer Service Skills. Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, ...