Customer satisfaction has been a confounding metric to track across 2022. Yelp’s recent State of the Restaurant Industry Report showed a 23 percent bump in guests lamenting long wait times. More ...
ATLANTA — Chick-fil-A ranks highest in customer satisfaction for drive-thru experiences, according to a recent survey. The fast-food chain is known for its friendly service. The annual rankings, ...
The latest results from the American Customer Satisfaction Index are in. From an overall perspective, it was a good year for quick service, as satisfaction upped 1.3 percent to an ACSI score of 80.