When Ken Fine worked for Medallia, he was focused on the qualitative understanding of customer journeys, but qualitative data is only one piece of a very important puzzle. There’s also the matter of ...

SAN FRANCISCO--(BUSINESS WIRE)--Heap, the leading digital analytics provider, today announced the expansion of their mobile autocapture capabilities to new development frameworks for Android and iOS.

SAN FRANCISCO--(BUSINESS WIRE)--Heap, the leading digital insights provider, today announced the general availability of the industry’s first fully integrated single-click session replay capabilities ...

Getting your Trinity Audio player ready... Denver Post file Edgar Heap of Birds' "Wheel" sculpture stands just outside the entrance of the Denver Art Museum. Thankfully, the “Wheel” controversy has ...