My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...
Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...
Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...
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