Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the JD Power 2022 U.S. Wireless Customer ...

J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which ...

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the JD Power 2024 U.S. Wireless Customer Care ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--For the 14th consecutive time, Consumer Cellular has earned the J.D. Power Award for ranking #1 among Wireless Value Mobile Virtual Network Operators (VMVNOs) for ...

People Like Wireless Service Best When It Doesn't Involve the Big 3 Carriers In J.D. Power's latest wireless customer satisfaction survey, Consumer Cellular remains the most-liked wireless service.