Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Successfully training a diverse workforce is not merely about providing information but ensuring that information speaks to every learner. With careful planning, inclusive content design, and the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. With major shifts and shakeups in the U.S. workforce ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In today’s ever-evolving economy, the organizations that ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Operations & Productivity tools improve fleet efficiency by boosting fuel savings, reducing driver turnover, cutting training costs, & minimizing OS&D incidents Infinit-I Workforce Solutions, a ...

Purdue supervisors operate within four management domains, each requiring a unique set of skills. These domains are designed to heighten our supervisors’ contributions to the success of their direct ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...