In the end, agility isn’t about reacting blindly. It’s about being ready—really ready—to respond with clarity, purpose and ...

The U.S. military famously uses the defense readiness condition (DEFCON) system to communicate current threat levels internally. DEFCON 1 is the most severe, while DEFCON 5 is the least. Paul A.

TROY, Mich.: 11 July 2024 — Small businesses depend on internet reliability and, when service is interrupted, providers can mitigate the effect by proactive communication and sensitive messaging, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Evan Nierman ...

Deciding to make a change in systems, people, and processes can feel overwhelming for an organization, and actually implementing that change can be even more difficult. It’s no surprise, then, that ...

Trust is the foundation of any successful relationship, and it’s particularly important when it comes to remote relationships. As in any customer relationship, the key to building trust is delivering ...

Communication strategy and reputation management have officially evolved from peripheral support functions into imperative drivers of business value. In today’s interconnected world, stakeholder trust ...

Crises happen when they are least expected, which is why every organization should have a crisis communication plan in place. Crises communications refers to information that is shared when an event ...

The performance of mortgage loan servicers is lacking in the eyes of many of their customers, even this early in the pandemic driven recession. J.D. Power's 2020 U.S. Primarily Mortgage Servicer ...