Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

India’s white-collar job boom is over. What once grew at 11% a year is now barely 1%, warns Saurabh Mukherjea, founder of ...

Sam Willhite returns to hands-on appliance repair, launching a locally owned service focused on personal, in-home ...

John Fairchild shares four pillars for fixed-ops success in 2026, focusing on management, coaching, accountability, and ...

Why are customers leaving, and what can we do about it? If you’re watching customers slip away despite your best efforts, you’re not alone. In subscription-based businesses — think streaming services, ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Ogechi Okwechime is a seasoned FinTech strategist and Divisional Head of Growth Marketing (Enterprise) at Interswitch, with ...

So, AI utility. It’s not just some buzzword anymore, right? For a while there, it felt like everyone was talking about AI’s ...

Choosing the right service provider isn’t just about fixing a door—it’s about protecting access, safety, and daily routines. Homeowners across Western Pennsylvania increasingly ask one core question: ...

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. In October 2024, news broke that Facebook parent company Meta had cracked an "impossible" problem ...