As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Dealing with terrible customers is part and parcel of being a McDonald's employee, but they can't stand these habits in ...

Discover how drip pricing affects consumers by revealing hidden costs later in the buying process, and learn its prevalence ...

The owners of Altiro Latin Fusion have a new, fine dining restaurant concept at the location of their first restaurant.

It’s not about making machines smarter; it’s about making human interactions more meaningful,” said Shankar Raj, an ...

Agentic commerce is really a two-front war, and it's important to have distinct strategies for the agents you control and the ...

Last year may have been one of culinary opulence, but most of our favorite openings were downright approachable.

The executive director of Kamat Hotels on the journey from his grandfather’s dishwashing roots to a ₹700-crore empire, and ...

'As a Ride Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience.

From overheating smart beds and privacy snafus to generative AI foul-ups and bricked smart thermostats, we had a bumper crop ...

Here are the top cloud security trends I'm seeing in my crystal ball for the New Year — particularly arming us for AI ...