Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

What does “great” AI actually look like in the service lane? Many dealers are still figuring that out. It’s not ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length When the year began, I was a listening ear to Your Problems, my column for the Observer ...

Rather than argue with customer support, I used AI to navigate cancellation flows and surface hidden retention offers. The ...

Founded in 1925, Erie has continued to focus on affordability and exceptional customer service — two of the reasons we put it on our best car insurance companies list. We like Erie's Rate Lock® ...

Blue Cross Blue Shield (BCBS) Medicare Supplement insurance plans are a good option because they generally provide quality coverage at an average cost. You can buy any Medigap plan from Blue Cross ...

The post Business Owner Messed With Spam Callers Until They Renamed His Company, So He Turned It Into A Comedy Bit And The ...

Disabled women of color are still a rarity on-screen. Per this year’s Annenberg Inclusion Study, 61% of the disabled characters seen on-screen last year were men and 70.8% were white, so to see ...

A contact form is often the first real interaction between your brand and a potential customer. Done well, it builds trust ...

Gordon died in a hotel room with a copy of his favorite children’s book, Goodnight Moon, at his side. Inside, he left ...