According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, ...

During the last year, we have seen a significant shift to “as a service” models and cloud solutions, as well as heightened attention on outsourcing as a strategic business tool to enable scalability, ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

An SLA (service-level agreement) is traditionally a contract between an organization and an external service provider, such as an ISP or ASP (application service provider), that mandates specific ...

At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...

As organisations increasingly rely on cloud services to drive innovation and operational efficiency, chief information security officers (CISOs) face a persistent challenge: what happens when a cloud ...