How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Ooma, Inc., a smart communications platform for businesses and consumers, today announced it has added Call Analytics and other advanced features to Ooma Office, ...

LAFAYETTE, CA / ACCESS Newswire / March 6, 2025 / Variphy, a leader in Unified Communications (UC) reporting and analytics, has announced the launch of CUBE CDR analytics in Variphy Cloud, bringing ...

SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Variphy 14.0 delivers powerful analytics and reporting features to Zoom Phone users. LAFAYETTE, CA / ACCESSWIRE / April 6, 2023 / Variphy, the preferred unified communications reporting and analytics ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...