National Academies of Sciences%2c Engineering%2c and Medicine

U.S. Should Build Capacity to Rapidly Detect and Respond to AI Developments; New Report Identifies Workforce Challenges and Opportunities

WASHINGTON — It is imperative to improve near real-time observation and tracking of progress in artificial intelligence (AI), its adoption, and its impacts on the workforce, and to widely share this ...
CMS Wire

An Essential Guide to Contact Center Workforce Management

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...
Business Wire

Legion’s 2025 State of the North American Hourly Workforce Report: Employers Must Correct Efficiency Drains Amid Economic Uncertainty

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion Technologies, an innovator in workforce management, today released the 2025 edition of its annual State of the North American Hourly Workforce Report. The ...
Forbes

How Data-Driven Workforce Planning Can Revolutionize Healthcare

If you’ve ever seen a hospital struggling with understaffed and overwhelmed doctors and nurses, you know how critical workforce planning is. The right staffing ensures quality care, while poor ...