Back in my early 20s, I used to joke that I’d know I was finally a real adult when I graduated off my family’s phone plan.

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Cencora, Inc. ( COR) 44th Annual J.P. Morgan Healthcare Conference January 12, 2026 12:00 PM EST ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length When the year began, I was a listening ear to Your Problems, my column for the Observer ...

Disabled women of color are still a rarity on-screen. Per this year’s Annenberg Inclusion Study, 61% of the disabled characters seen on-screen last year were men and 70.8% were white, so to see ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Timi is a news and deals writer who's been reporting on technology for over a decade. He loves breaking down complex subjects into easy-to-read pieces that keep you informed. But his recent passion ...

Hampton Roads, VA—We celebrate Military Appreciation month every November, and The Good Feet Store also honors our heroes by partnering with organizations that provide services to our service members.

“Black Phone 2” is here and it’s a super sequel – scarier, bloodier, moodier and more emotional than the first film, with a nifty setting (a camp in the middle of a snowstorm) and a compelling ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...