SecureSkeye, a trusted provider of IT help desk services, proactive IT support, and fully integrated IT teams, ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 billion valuation. Sequoia led the Series A investment. Serval said in its ...

About 100 people attended the city Department of Housing Preservation & Development and the Center for NYC Neighborhoods’ launch event for the Homeowner Help Desk, held at the Jamaica YMCA, last ...

Bloomberg today announced the expansion of its climate solutions suite, with new analytics designed to help financial firms evaluate how companies and portfolios are set to perform as low-carbon ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

The university shortens lines and improves the fan experience at football games, concerts and other events with IP-based video cameras and AI-powered crowd intelligence software. During college ...

Supporting your employees’ retirement readiness is not only good for them—it can also be good for business. This includes businesses depending on skilled workers who spend much of their days on their ...

AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources. The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.

As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...

This article was reviewed by Craig Primack, MD, FACP, FAAP, FOMA. If you have a desk job, you know it’s all too easy to get stuck in your seat for hours. Before you know it, it’s five p.m., and you’ve ...