Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Service management is a management discipline aimed at providing quality services that customers will value, buy and use. As a professional domain, service management has been maturing for decades.

Nov 4, 2025 · Learn everything you need to know about service management, from its definition to different approaches and benefits and leveraging software for success.

ITSM describes the management of end-to-end IT service delivery to meet business goals, including the creation, delivery, and support of IT services.

What is Service Management? Service Management consists of the software, processes and activities to help you track, record and manage your service processes – enabling you to improve “moments of …

Jan 3, 2025 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that meet …

Nov 7, 2023 · Service management is a holistic approach to the planning, delivery, operation and control of the services an organization provides to its customers. It encompasses a variety of disciplines and …

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.